Warranty - Cricket Bat Makers

We guarantee Salix bats (except those sold as workshop subs) against manufacturing flaws or defective materials for 12 months from the date of purchase. Bats must be returned with proof of professional knocking in and proof of purchase to the original place of purchase, to support any claim under warranty. Failure to adhere to Salix recommendations can affect this guarantee, which excludes normal wear and tear, accidental damage, water damage, minor edge cracks, tapping, deliberate damage or misuse and material alteration completed by a third party.

Willow and cane are natural raw materials used by Salix in accordance with the laws of the game; these raw materials naturally deteriorate with use and cannot be impervious to the effects of poor-quality balls, mistimed shots/yorkers, tapping, general wear and tear etc. As a result, it is impossible for us as a manufacturer to give a fixed period of longevity to a cricket bat.

If any damage occurs, the bat must be returned promptly to the original place of purchase for advice. Minor repairs can easily be completed, whereas leaving damage unattended until beyond repair may be construed as neglect and void the warranty. Any repair work or alterations carried out by anyone other than us, the manufacturers voids warranty.

Repairs completed within the Salix 12-month guarantee may be completed free of charge, but every bat is assessed individually. Cosmetic work, subsequent repairs and servicing are usually chargeable, but quoted before any repair work is carried out. Return carriage is chargeable at the current rate if the bat cannot be collected in person.

If a bat is deemed beyond effective repair and qualifies for a replacement, the remaining warranty on the original bat will be transferred to the replacement. If a bat is replaced carriage is chargeable.

Our aim is to look after the bats and our customers with prompt, effective repair work in combination with clear advice on preparation and maintenance, throughout the lifespan of the bat.

Please also see our full terms and conditions on our website.

Salix Cricket Bat Co LTD, Butlers Farm, Horseshoes Lane, Kent, ME17 3Jy

WhatsApp: 07805028316 www.cricketbatmakers.com

Managing Director AJ Kember, Director & Company Secretary K Kember, Director H Betts